Public Safety Dispatcher

Responsibilities:
•    Operate and monitor telephones, computers, and communications equipment for emergency and routine traffic. 
•    Facilitate appropriate response to all calls for service. 
•    Respond to communications from units and relay information back to them.
•    Receive incoming emergency telephone calls and dispatch appropriate resources.
•    Dispatch public resources to appropriate community services.
•    Utilize computer-based resources and software to facilitate emergent and routine responses.
•    Monitor closed circuit video, access control and intercom systems.
•    Attend required training

Qualifications

• Age of 18 or older
• Graduation from high school, GED, or equivalency.

Location: Winnebago County Public Safety Center – Forest City, Iowa
 

Pay Range: $23.05 to $28.82 per hour ($44,832 to $56,055 annually dependent on experience and/or certifications)
 

Shifts: You may work any of the following shifts:

• First Shift: 7:00 a.m. to 3:00 p.m.
• Second Shift: 3:00 p.m. to 11:00 p.m.
• Third Shift: 11:00 p.m. to 7:00 a.m.

Shifts are scheduled Monday-Sunday, including holidays.

Typical Schedule: After your initial training, the typical schedule is a 6-day-on, 3-day-off rotation. This could be on the third shift or a rotating schedule of 3 days on first shift, 3 days on second shift, and 3 days off. You must be able to work other shifts, days, and overtime as needed to ensure proper staffing.

Benefits
Full-time position is eligible for benefits as detailed in the Employee Information Handbook, including, but
not limited to:

• Health Insurance (See rate sheet for employee cost. County pays 80% of traditional family plan)
  • Wellmark $1,000 Traditional Plan
    • Employee ($1,000 ded./$2,000 max.)
    • Family ($2,000 ded./$4,000 max.)
  • Wellmark $3,000 High Deductible Plan with Health Savings Account
    • Employee ($3,000 max.)
    • Family ($6,000 max.)
• $10,000 Life Insurance
• 11 paid holidays. 5 days accrued during the first year. Paid sick leave.
• IPERS Retirement System with employer match
• Optional 457 plan, vision, dental, flex spending

Additional Requirements

• Physical Requirements: The position requires sustained use of eyes, fingers, hands, and arms in entering data and using keyboards and standard office equipment. Must have vision capabilities enabling him/her to view computer data and paper documents at the depth of 20” or less as well as other requirements of a telecommunications position. 
• Typing Requirements: Must be able to type a minimum of 50 wpm.
• May be required to travel to and from training.

All requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities.

Employment Application

Return Applications to: Winnebago County Communications 935 Hwy 69 N Forest City, IA 50436 or to email address [email protected]

• Job Type: Full-Time
• Department: 911 Communications
• Salary Range: $44,832 to $56,055
• Posted: 8/12/25
• Expires: 10/12/25